For many years, I used to be a trustworthy vendor on Cardmarket, certainly one of Europe’s most popular platforms for buying and selling cards. I taken care of a perfect status — above four hundred beneficial assessments, zero disputes, and dependable, Expert support. But a person unjustified dispute, managed by Cardmarket workers associates Silvia Parravano and Christian Tobehn, changed every thing. in the following paragraphs, I will share my personal working experience, reveal the structural flaws in Cardmarket's dispute process, and challenge a stark warning to other sellers.

A cleanse file constructed Over many years

A Proven vendor With a hundred% beneficial comments

ahead of the incident, I used to be precisely the type of vendor every single Market values. I shown trading cards properly, described situations transparently, and transported promptly. I under no circumstances been given a single grievance — only praise.

the significance of rely on on Cardmarket

status is every thing for sellers on Cardmarket. a single blunder — even one which isn’t your fault — can destruction decades of exertions. That’s what tends to make my story so alarming for Other people working on the System.

The Dispute That Shattered My Standing

consumer purchased the Wrong Card, Then Blamed Me

The trouble commenced when a customer purchased a card listed precisely by title, set, and condition. Upon obtaining it, they falsely claimed I had despatched the check here “Incorrect Edition” — Irrespective of crystal clear listing proof exhibiting I hadn’t.

Proof overlooked by assist

I submitted screenshots with the listing, card version, and issue to prove my accuracy. But Cardmarket assistance, specifically Silvia Parravano, overlooked the facts. as an alternative to reviewing the listing or requesting clarification, she right away sided with the buyer.

Silvia Parravano’s Mishandling from the Dispute

No Fair Investigation

Silvia’s choice was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She simply blocked my account. No Listening to. No next impression. No enchantment.

No Warning, No conversation

What made this worse was the suddenness on the action. I used to be locked outside of my account overnight. My appeals — asking for a review or escalation — had been met with automatic responses or silence. Silvia Parravano exercised finish authority without accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing precisely the same sample

In abide by-ups, my situation was also found by Christian Tobehn, Yet another member of Cardmarket's assistance staff. however, rather then reviewing the information objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections along with a long lasting ban.

A sample of Seller Disregard

Are genuine Sellers becoming Silenced?

soon after this expertise, I began investigating on the net discussion boards and community threads. I speedily uncovered I wasn’t alone. Dozens of long-time sellers noted comparable encounters — several involving Silvia Parravano.

a typical theme? customers generally win, even if Incorrect — and sellers are remaining voiceless.

How This Hurts all the Market

although platforms should really protect purchasers, disregarding evidence from sincere sellers results in a broken ecosystem. When have confidence in is a person-sided, lousy actors make the most, realizing they’ll be shielded by biased assistance brokers.

The Problem: No Oversight, No enchantment

not enough Transparency in Cardmarket’s technique

by far the most alarming concern is the absence of an appeals system. at the time workers like Silvia or Christian make a call, it’s remaining. There’s no 2nd overview, no accountability, and no way to revive use of your account — no matter how strong your proof is.

hazard of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Bogus assert — or reduce my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer service.

fiscal and Emotional Consequences

company decline right away

I invested many years in building my seller profile. All that exertion was worn out quickly, in conjunction with possible upcoming earnings. My seller dashboard, order background, and loyal buyer foundation — all long gone.

psychological Toll on a Trusted vendor

This wasn’t just a company strike. it absolutely was demoralizing. for being dealt with like a fraud after years of integrity was emotionally devastating. I adopted each rule, and however bought punished.

What Cardmarket need to Do to get back believe in

Platform Reforms Are Urgently Needed

If Cardmarket hopes to keep quality sellers and stop long term abuse, it need to:

• ✅ Introduce a clear enchantment method for blocked accounts

• ✅ call for disputes to become reviewed by no less than two independent assist agents

• ✅ Train personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who submit obvious, factual proof

• ✅ build accountability metrics for employees choices

devoid of these variations, honest sellers will continue on to be collateral harm in a process that blindly favors prospective buyers.

last views: Be cautious, remain Documented

when you are at present advertising on Cardmarket, don’t believe your great record will defend you. you might be often one purchaser criticism — even a false a person — from being silenced.

defend oneself by:

• using screenshots of every listing

• Archiving conversation with consumers

• Backing up your account information on a regular basis

• making ready for disputes — Even when you do almost nothing Completely wrong

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn must serve as a significant warning to anyone using Cardmarket. I considered inside the System. I performed by the rules. And I however obtained removed without result in.

If Cardmarket carries on to ignore vendor rights, extra trustworthy distributors will wander absent. And when that happens, the platform gained’t just drop sellers — it’ll reduce its trustworthiness.

Has one thing identical happened to you personally? Share your expertise and assist elevate awareness. Sellers are entitled to superior.